FAQ's

Is my photo suitable for printing on wood?
Yes! We accept all formats and orientations of photos. If you have any questions you can email us your photo at info@memoryblock.ch

 

How do I know my photo will look good?
At Memory Block, we ensure every photo looks its best! Our expert team reviews each image before printing to make sure it meets our high-quality standards.
We use top-of-the-line printing technology and materials to bring out the best in your photos, ensuring vibrant colors and sharp details.
Our experts will professionally crop your photo to fit the block perfectly. If we foresee any issues or if the photo doesn’t fit as expected, we’ll contact you directly to make sure everything meets your satisfaction.
Feel free to include any specific cropping preferences in your order notes, and we’ll do our best to accommodate them. If we encounter any challenges with your request, we’ll reach out to you before we finalize the print. Rest assured, your memories will be captured beautifully.

 

What is the difference between pine and Bamboo?
The main difference between our Bamboo and Pine blocks is the aesthetics. Both materials are of the same great quality and they print very similar to each other.
The bamboo can be slightly more matte than the pine with very fine grains through the print.
The Pine can have a smoother finish, however due to the natural nature of the wood, tiny grains are also sometimes visible.
Most people choose based on what they believe is more attractive.
Some people like the rustic pine others like the sleek, classy bamboo as it has a nice grain through it and side pattern. Bamboo is CHF 5 extra per block.

 

My Photo was taken on my phone- is this ok?
Absolutely, the majority of our blocks are printed from customers mobile phones. All images are edited  by our photoshop experts prior to printing, if they see any issues with quality or layout, you will be contacted directly. 

 

My photo was saved off social media, is this ok?
Many of our customers print their favorite images from platforms like Facebook and Instagram, and they turn out great! Just keep in mind that social media photos are often not as high-quality as the originals, as these platforms reduce image quality to save file sizes.

If possible, try to track down the original photo from your phone or camera—the difference in quality will be worth it! Our team reviews every order individually, so if we notice any issues with the quality, we'll reach out to you directly to discuss it. If you’re unsure about your photos or would like us to check them before printing, feel free to email us at info@memoryblock.ch

 

Can I request a preview of my pictures?
We understand that seeing your photo on a Memory Block before making a purchase is important. While we don’t offer an automated preview tool, you can easily request a preview of your photo by including a note in your order. Our team will then review your request and send you a preview to ensure you're happy with the final look before we proceed with printing.

 

I'M HAVING TROUBLE UPLOADING MY PHOTOS!
If you're getting an error when uploading, or don't have your photos ready right now, don't worry! Please add your product to the cart without uploading a photo and proceed to checkout. After you place your order, our team will personally follow up and send you an email with detailed instructions on how to upload your photos at your convenience. This is especially helpful for photos larger than 10MB.

 

How will my picture fit the block? 
Our experts will professionally crop your photo to fit your chosen block. If for any reason your photo doesn’t fit perfectly, we will contact you directly.

We also ask you to indicate in the notes section, if you would prefer your picture cropped in a particular way. If we have trouble with your request we will contact you before we print.

 

Will my picture fit into a hexagon or heart?
The most suitable pictures for hearts and hexagons are ones that have the people or subject in the center of the frame with background around them to be cropped to the shape. Our Photoshop experts crop pictures to hearts and hexagons every day and would be happy to send through a preview or your picture prior to printing, if you would like a preview please request it on your order notes.

If you'd like us to check before ordering, you can email info@memoryblock.ch with your image and the product size/shape you are looking at and we'll check for you.

 

Are the sets the same as our single wooden blocks?
Yes, the only difference is pricing :)

 

Can I print illustrations or art work on the blocks?
Definitely! Illustrations, paintings, gallery prints, are all ideal for wood printing.

 

Can you do portrait or landscape orientation on all sizes?
Yes! All products can be portrait (vertical) or landscape (horizontal). Sets can even be a mix of portrait and landscape. 

 

How long does it take to print? 
In store printing is done on the spot and takes approximately 5-10 minutes per block at non peak times.

For online ordering time frames please refer to our delivery and shipping page.

 

Can I order online and then go pick up my order in-store?
Unfortunately we don't offer click and collect services, printing in store is very quick and efficient ranging from approximately 5 min per block at non peak times. Please allow extra time for peak periods. If you would like to order online you may choose express shipping and same day dispatch can be arranged (please email info@memoryblock.ch to request day day dispatch, available Monday-Friday)

 

What are our opening hours?
All of our store locations are open in conjunction with their respective shopping center operating hours. 

 

How long will shipping take?

Please refer to the delivery and shipping page for our shipping time frames.

 

Do you ship internationally?
Yes! Simply email us and we'll send you a quote for shipping.

 

Do you do bulk, trade or wholesale?
Yes! Email us at info@memoryblock.ch with any enquiries.